Mobility+Designed Product Return Process

Mobility+Designed Product Return Process

return window

30 DAYS
FROM PURCHASE

warranty

1 YEAR

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WE ARE
HUMAN!

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WHY USERS
LOVE M+D

Before you return:

Remember, every new mobility aid has a learning curve.
Practicing daily will boost your confidence with your crutch so you can go anywhere

.

How real people adapted to M+D.

maryann

MaryAnn

  • MaryAnn experiences flares in her hands and wrists due to Ehlers-Danlos syndrome.
  • She was already familiar with crutches as a daily mobility aid, so she adapted to her M+D Crutches quickly and was comfortable within four days of practice.
  • Since learning how to use the crutches, day trips to the doctor’s office have are easier and less physically taxing.
  • With her M+D product, she can now hike with her husband and dogs.
  • Read more about MaryAnn
maryann learning
ajax

Ajax

    • Ajax has numbness and weakness in his limbs due to multiple sclerosis.
    • It took Ajax 12 days of practice to find his sense of stability with the M+D Crutches.
    • His M+D Crutches support a straight posture and take the stress off his hands and wrists – solving two concerns his doctor had for him.
    • With his M+D product, Ajax can now confidently walk on his own and get back to gardening.
    • Read more about Ajax
ajax learning
stephanie

Stephanie

  • Stephanie has weak wrists due to cerebral palsy.
  • She steadily adapted to the M+D Crutch over the course of a month. Because of her hunched posture, she gradually increased the height of the crutch to transition into an upward posture.
  • By the end of her first month of use, she could walk around her entire block in less than 20 minutes — something she hadn’t been able to do for years.
  • With her M+D product, she was able to walk down the aisle on the day of her wedding.
  • Read more about Stephanie
stephanie learning

STILL WANT TO RETURN?

Please review the steps below to find out how our Product Return Process works.

 

To review the return policy, click here.

IMPORTANT: Before starting the process, please be sure you are within the 30-day from date of purchase return window.

First, Did You Create An Account When You Completed Your Order?

Yes, And I Know My Username And Password

Login To Your Account

Visit mobilitydesigned.com/my-account/ and login with your email address and password. From your account dashboard, click “Orders” to display all of your previous orders with Mobility+Designed.

Mobility+Designed Return Process

Complete The RMA Form

Those orders that are eligible for a return will display a “Request Return” button.

 

If your order qualifies for a return, click the “Request Return” button to initiate the process.

Mobility+Designed Return Process

Receive Your RMA Number

Upon receipt of your return request, Mobility+Designed will evaluate your submission. If the return request falls within the 30-day return period and the request reason is valid, the return process will be initiated and a return merchandise authorization (RMA) number will be generated.

 

You will receive an email once the request return is approved with your RMA number.

Mobility+Designed Return Process

Package Your Return

Upon receipt of your RMA number, please package the product and return it using USPS, UPS, or FedEx. Please write the RMA number on the outside of the packaging.

Returns should be shipped to:
Mobility Designed Incorporated
1427 W. 9th St., Suite 504
Kansas City, MO 64101

NOTE: In your return package, please include a copy of the original sales receipt or invoice showing the price paid.

Mobility+Designed Return Process

Add Shipping Number

After shipping your package, return to your M+D Account dashaboard and add the shipping number to your Return on your M+D Account.

Mobility+Designed Return Process

Your Order Will Be Refunded

Once your shipment has been received, Mobility+Designed will confirm receipt of returned item via email. Your order (subject to a 20% restocking fee) will be refunded once the shipment has been received by Mobility+Designed.

Note: Please be aware that shipping is non-refundable.

Mobility+Designed Return Process

Yes, But I Don't Know My Username And/Or Password

Find Your Order Email

Within your email, find the email you received from info@mobilitydesigned.com with your order confirmation.

This will be the email you use to login to your M+D Account.

Mobility+Designed Return Process

Visit The My Account Page

Visit the “My Account page on mobilitydesigned.com. Type your email address and if cannot remember your password, click on “Lost your password?” next to the “LOG IN” button.

M+D Account login

Reset Your Password

After submitting a request to reset your password, you will receive an email from mobilitydesigned.com providing a link to a page where you can reset your password.

Click the link and enter a new password.

Reset your password on Mobility+Designed to access your account

Login To Your Account With Your New Password

With your username (your email address) and your new password, visit your Account Page and login to your M+D account.

M+D account login

Now that you have a Mobility+Designed account, Please scroll back to the top and choose “Yes, And I Know My Username And Password” and follow the steps to start the Product Return Process. 

No, I Did Not Create An Account At Checkout

Contact Mobility+Designed

Email Mobility+Designed customer service email:
info@mobilitydesigned.com to request an account be created.

 

Please include your Order Number and the email Address associated with the order.

Mobility+Designed Return Process

M+D Creates Your Account

Mobility+Designed will create an account for you and will assign your existing order to the new account.

Mobility+Designed Return Process

Receive Email & Set Password

Mobility+Designed will send you an email indicating that your new account was made. There will be a “click here” button to set your password for your new account. Click the link in the email and create a password.

Set Password

Login To Your Account

With your username (your email address) and your new password, visit the “My Account” page and login with your credentials.

Login To Your Account

Now that you have a Mobility+Designed account, Please scroll back to the top and choose “Yes, And I Know My Username And Password” and follow the steps to start the Product Return Process. 

I Don't Know

Contact Mobility+Designed

Email Mobility+Designed customer service at info@mobilitydesigned.com to request a return.

 

Please include your Order Number and the email Address associated with the order.

Mobility+Designed Return Process

M+D Can Help You Identify Whether You Have An Account Or Not

If you have an existing account, Mobility+Designed will provide you with the information you need to login and start the return process.

 

If you do not have an existing account, Mobility+Designed will create an account and associate your order to the account. They will also provide you with the information you need to login and start the return process.

Mobility+Designed Return Process

Please contact Mobility+Designed at info@mobilitydesigned.com if you have any questions or concerns about our Product Return Process.

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Watch our products in action, see user testimonials,
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