30 DAYS
FROM PURCHASE
1 YEAR
WE ARE
HUMAN!
WHY USERS
LOVE M+D
Before you return:
Remember, every new mobility aid has a learning curve.
Practicing daily will boost your confidence with your crutch so you can go anywhere
.
How real people adapted to M+D.
MaryAnn
- MaryAnn experiences flares in her hands and wrists due to Ehlers-Danlos syndrome.
- She was already familiar with crutches as a daily mobility aid, so she adapted to her M+D Crutches quickly and was comfortable within four days of practice.
- Since learning how to use the crutches, day trips to the doctor’s office have are easier and less physically taxing.
- With her M+D product, she can now hike with her husband and dogs.
- Read more about MaryAnn
Ajax
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- Ajax has numbness and weakness in his limbs due to multiple sclerosis.
- It took Ajax 12 days of practice to find his sense of stability with the M+D Crutches.
- His M+D Crutches support a straight posture and take the stress off his hands and wrists – solving two concerns his doctor had for him.
- With his M+D product, Ajax can now confidently walk on his own and get back to gardening.
- Read more about Ajax
Stephanie
- Stephanie has weak wrists due to cerebral palsy.
- She steadily adapted to the M+D Crutch over the course of a month. Because of her hunched posture, she gradually increased the height of the crutch to transition into an upward posture.
- By the end of her first month of use, she could walk around her entire block in less than 20 minutes — something she hadn’t been able to do for years.
- With her M+D product, she was able to walk down the aisle on the day of her wedding.
- Read more about Stephanie
STILL WANT TO RETURN?
Please review the steps below to find out how our Product Return Process works.
To review the return policy, click here.
IMPORTANT: Before starting the process, please be sure you are within the 30-day from date of purchase return window.
First, Did You Create An Account When You Completed Your Order?
Yes, And I Know My Username And Password
Login To Your Account
Visit mobilitydesigned.com/my-account/ and login with your email address and password. From your account dashboard, click “Orders” to display all of your previous orders with Mobility+Designed.
Complete The RMA Form
Those orders that are eligible for a return will display a “Request Return” button.
If your order qualifies for a return, click the “Request Return” button to initiate the process.
Receive Your RMA Number
Upon receipt of your return request, Mobility+Designed will evaluate your submission. If the return request falls within the 30-day return period and the request reason is valid, the return process will be initiated and a return merchandise authorization (RMA) number will be generated.
You will receive an email once the request return is approved with your RMA number.
Package Your Return
Upon receipt of your RMA number, please package the product and return it using USPS, UPS, or FedEx. Please write the RMA number on the outside of the packaging.
Returns should be shipped to:
Mobility Designed Incorporated
1427 W. 9th St., Suite 504
Kansas City, MO 64101
NOTE: In your return package, please include a copy of the original sales receipt or invoice showing the price paid.
Add Shipping Number
After shipping your package, return to your M+D Account dashaboard and add the shipping number to your Return on your M+D Account.
Your Order Will Be Refunded
Once your shipment has been received, Mobility+Designed will confirm receipt of returned item via email. Your order (subject to a 20% restocking fee) will be refunded once the shipment has been received by Mobility+Designed.
Note: Please be aware that shipping is non-refundable.
Yes, But I Don't Know My Username And/Or Password
Find Your Order Email
Within your email, find the email you received from info@mobilitydesigned.com with your order confirmation.
This will be the email you use to login to your M+D Account.
Visit The My Account Page
Visit the “My Account“ page on mobilitydesigned.com. Type your email address and if cannot remember your password, click on “Lost your password?” next to the “LOG IN” button.
Reset Your Password
After submitting a request to reset your password, you will receive an email from mobilitydesigned.com providing a link to a page where you can reset your password.
Click the link and enter a new password.
Login To Your Account With Your New Password
With your username (your email address) and your new password, visit your Account Page and login to your M+D account.
Now that you have a Mobility+Designed account, Please scroll back to the top and choose “Yes, And I Know My Username And Password” and follow the steps to start the Product Return Process.
No, I Did Not Create An Account At Checkout
Contact Mobility+Designed
Email Mobility+Designed customer service email:
info@mobilitydesigned.com to request an account be created.
Please include your Order Number and the email Address associated with the order.
M+D Creates Your Account
Mobility+Designed will create an account for you and will assign your existing order to the new account.
Receive Email & Set Password
Mobility+Designed will send you an email indicating that your new account was made. There will be a “click here” button to set your password for your new account. Click the link in the email and create a password.
Login To Your Account
With your username (your email address) and your new password, visit the “My Account” page and login with your credentials.
Now that you have a Mobility+Designed account, Please scroll back to the top and choose “Yes, And I Know My Username And Password” and follow the steps to start the Product Return Process.
I Don't Know
Contact Mobility+Designed
Email Mobility+Designed customer service at info@mobilitydesigned.com to request a return.
Please include your Order Number and the email Address associated with the order.
M+D Can Help You Identify Whether You Have An Account Or Not
If you have an existing account, Mobility+Designed will provide you with the information you need to login and start the return process.
If you do not have an existing account, Mobility+Designed will create an account and associate your order to the account. They will also provide you with the information you need to login and start the return process.
Please contact Mobility+Designed at info@mobilitydesigned.com if you have any questions or concerns about our Product Return Process.