FREQUENTLY ASKED QUESTIONS

Common questions about Mobility+Designed and our products. 

GENERAL FAQ

How Do I Decide Which Product Is Right For Me, M+D Crutch Or Combo Stix?

The M+D Crutch was designed for long-term users to live in comfort, ideal for amputees, patients who have suffered from a stroke or live with conditions such as SCI, CP, MS, EDS, among many others. Plus, one single M+D Crutch can be purchased and used as a cane replacement.

 

The Combo Stix were designed for short-term users to ease into a comfortable recovery, be it from injury or surgery.

 

Here’s how the two products compare:

Product Comparison Chart

Still have questions? Contact us at info@mobilitydesigned.com and we’ll help you!

Are Parts Interchangeable From The M+D Crutch To The Combo Stix?

Some! Replacement feet and arm bands are; however, arm pads and handles are not.

 

View M+D Crutch specific parts here.

 

View Combo Stix specific parts here.

Where Can I Buy M+D Crutches And Combo Stix?

You can order your M+D Crutches right here or Combo Stix right here and have them shipped directly to your door. Or you can check out our network of Premier Dealers to find one near you.

Do You Have Videos Of Real People Using M+D Products, The M+D Crutch And Combo Stix?

Yes, we do! You can view our collection of videos of our products in action via our YouTube channel.

Are M+D Crutches And Combo Stix Covered By Medicare?

Mobility Designed is currently not a Medicare DMEPOS supplier and cannot submit a claim to Medicare on your behalf.  Medicare beneficiaries may submit a claim to Medicare for the cost of the crutches or Combo Stix but we cannot guarantee that Medicare will provide coverage for these services.

 

Mobility Designed will provide you with the information you need to submit a claim to Medicare for reimbursement including a product invoice and information about the M+D Crutch or Combo Stix.

 

Mobility Designed cannot guarantee that reimbursement, if granted, will cover the full cost of the M+D Crutch or Combo Stix. https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms1490s-english.pdf

Are M+D Crutches And Combo Stix Covered By Insurance?

Mobility Designed is not currently billing insurance companies for the purchase of the M+D Crutch or Combo Stix. After purchasing the M+D Crutch or Combo Stix, you may be able to submit a claim to your insurance company for reimbursement. Coverage will vary by health plan and we cannot guarantee that your health plan will provide coverage for these services.

 

Click here to read our blog post about navigating insurance coverage for M+D Crutches or Combo Stix or click the thumbnail of the infographic below to see a full version of our insurance infographic.

 

Click here to download the information you need to submit a claim to your insurance including a product invoice and information about the M+D Crutch or Combo Stix. Mobility Designed cannot guarantee that reimbursement if granted, will cover the full cost of the M+D Crutch or Combo Stix.

 

Claim submission requirements will vary by health plan. We recommend contacting your health insurance plan via the customer service number on the back of your insurance card in order to understand the process and forms required.

 

https://www.cdc.gov/wtc/pdfs/policies/cms-1500-P.pdf

How Is The M+D Crutch Or Combo Stix Categorized From An Insurance Perspective?

The M+D Crutch or Combo Stix are categorized as a forearm crutch and as such is coded as an E0110 (HCPCS Code) in the United States. Insurance codes for other countries will vary.

 

Click here to download the information you need to submit a claim to your insurance including a product invoice and information about the M+D Crutch or Combo Stix. Mobility Designed cannot guarantee that reimbursement if granted, will cover the full cost of the M+D Crutch or Combo Stix.

What Is Your Warranty?

The M+D Limited Warranty covers your M+D Crutch™ and M+D branded accessories against manufacturing defects for one year from the date you received your product. Our warranty is in addition to rights provided by consumer law. Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the full warranty details here.

What Is Your Return Policy?

It is our strongest desire for our products to be the best solution for our Customer’s ambulatory needs.  In the unlikely event our product(s) fails to meet expectations or do not meet your needs, you must request a return within 21 days of the original date of purchase. You can initiate a return request by signing into your Mobility Designed account. For detailed instructions go to www.mobilitydesigned.com/returns

 

If you checked out as a guest, and did not create an account with Mobility Designed, please email info@mobilitydesigned.com to request a return. In the email, please reference your order number.

 

The product(s) must be shipped in their original packaging and condition to the Mobility Designed address below. Please note tracking is requested as part of the return process. Tracking must evidence the package was shipped no later than 5 business days from the issuance of the return authorization. If the package is not shipped within that allowed time, we reserve the right to withhold the applicable refund.

 

The Customer is responsible for shipping charges and accepts the risk of damage or loss during shipment. The product(s) must be in “new” condition – unused or altered in any way. A refund or exchange will not be issued until the product(s) is received and inspected. If the returned product(s) is not in “new” condition, Mobility Designed reserves the right to withhold the applicable refund for the returned product. The condition of the returned product(s) will be determined at the sole discretion of the company.

 

Any returned product(s) must contain a copy of the original sales receipt or invoice showing the price paid and the RA# provided by us upon approval of your return request. Returns are subject to an up to 20% restocking fee on the original selling price. Shipping is non refundable. If Mobility Designed issues a return shipping label, the cost of shipping will be deducted from the applicable refund.

 

For any questions on our return policy, please email info@mobilitydesigned.com

What Is Your Return Process?

For information on how our product return process works, please click here.

How Do I Access My Account?

If you are a current Mobility+Designed customer, you can access your account here. If you are a new customer, you can create a new account during the checkout process.

Do You Ship Internationally?

Yes, we can ship to other countries. We also have a growing number of retailers and distributors around the world, so we invite you to search our retailer map for a distributor near you.

Do Your Products Contain Latex Components?

No. There is no latex used in any of our products.

Is there a Special Discount for Veterans?

If you are a veteran, you may be able to get M+D Crutches through your VA facility. Be sure to talk to your VA health provider about M+D crutches and canes and discuss which option is best for you.

Click here to learn more about which crutch is right for you.

And this document has helpful information for conversations with any insurance carrier.

M+D CRUTCH FAQ

Where Can I Buy M+D Crutches?

You can order your crutches right here and have them shipped directly to your door.  Or, you can check out our network of Premier Dealers to find one near you.

What Is The Weight Limit On The M+D Crutches?

The M+D Crutch is rated for users up to 300 lb or 136 kg.

What Is The Height Range On The M+D Crutches?

The M+D Crutch can accommodate users 4’ 11” to 6’ 8” or 1.50 m to 2.08 m.

Can I Buy A Single Crutch?

Yes. You can order an individual crutch; they are left and right specific.

Can I Rent The M+D Crutch?

We do offer a rental program for our pairs of M+D crutches. Please read the rental program description. Before participating in our rental program, please be sure to review the terms of the program.


M+D Crutch Rental Program

To rent the M+D Crutches, please be aware that you are expected to pay shipping to receive the crutches, as well as to return them. Rental crutches provided in this program are in good working condition, but are not new, and color is based on availability. Rental fees are non-refundable.

 

To return your crutches, please contact us at info@mobilitydesigned.com and include the order number and “rental return” in the email subject. Your subscription will not be cancelled until the rental crutches are shipped back to us.

 

If you have paid for four months of rental, you are welcome to keep the crutches and consider them purchased.

Are There Sizing Options To Facilitate A Proper Fit Other Than The Adjustability Of The Height?

For proper fit, the handle stem is adjustable (hidden under the cradle) to match the length of the user’s forearm, allowing them to comfortably hold the handle grip.

 

For best fit, the elbow should be snug at the back of the cradle with no pressure on the palm or hand while holding the handle grip. There is also flexibility with the armbands.

 

If the default armband position (one on each side) is too tight, the user may move them to a more comfortable location (3 different armband holes on each side), remove one of the armbands, or move both to one side using only a screwdriver.

 

All detailed instructions are provided in a small booklet with the purchase of the crutches.

What Are The Dimensions Of The Arm Cradle? (Width, Depth, Taper, Etc. To Ensure My Arm Will Fit)

The foam pad covering the cradle is roughly 4.54″ (width) by 10.57″ (length) with extra material supporting the elbow. The cradle has a wider, more open curve near the wrist to allow for flexibility and a slightly more narrow one near the elbow for stronger support.

M+D Crutch Instructions For Use

View our M+D Crutch Instructions For Use here.

What is the difference between the Refurbished M+D Crutch and a brand-new set?

The Refurbished M+D Crutch can be like new, but is not new. All refurbs have been inspected, cleaned and restored to ensure they are in like-new condition. The Refurbished M+D Crutch should function as well as a brand-new pair of the M+D Crutch.

COMBO STIX FAQ

When will the Combo Stix be available?

Our anticipated shipping date for Combo Stix was April, however, due to the global COVID-19 pandemic our manufacturer has had to stop all activity, impacting our production schedule.

 

We hope to be able to receive our first shipment for Combo Stix in June, it could be earlier but it is difficult to anticipate due to the global developments at this time.

What Is The Weight Limit On The Combo Stix?

The Combo Stix are rated for users up to 330 lb or 150 kg.

What Is The Height Range On The Combo Stix?

The Combo Stix can accommodate users 4’9” to 6’7’ or 1.44 m to 2.0 m.

What Are The Product Dimensions?

Boxed dimensions are 32” x 5” x 11” or 81 cm X 28 cm X 13 cm.

What Is The Intended Use For Combo Stix?

The Combo Stix are to be used as a walking aid for patients who are non-weight bearing on a single lower extremity, or for users who require additional support when walking.

What Are The Different Modes For The Combo Stix?

When Would You Use Platform Mode Or Forearm Mode?

Platform mode is great for longer distances. Forearm mode is great for tighter spaces.

What Are The Benefits Of Each Mode Of The Combo Stix?

Platform mode benefit: No strain on hands and wrists. Uses elbows / forearms to fully support. Great for longer distances and less use of hands to support weight.

 

Forearm mode benefit: Great for tighter spaces, offers industry leading support and stability. More reclined position transfers more of user’s weight to elbow / forearm.

Is It Easy To Switch From Mode To Mode?

Yes, it only takes four steps!

Mobility+Designed ComboStix - Platform to Forearm

How Do You Switch From Platform Mode To Forearm Mode?

    1. Press and hold lever button open.
    2. Pull & remove leg from main body.
    3. Align Key on cap of leg tube with Keyed slot in body. Insert leg.
    4. Insert leg until lever “clicks” closed, locking leg into position.

 

*Caution: Ensure leg is locked into snap button lever before use.

*Caution: If snap-button is stuck inside leg, stop use of crutch, use flat-head screwdriver to pop back out or contact your local customer support.

Mobility+Designed ComboStix - Platform to Forearm

Can I Buy A Single Combo Stick?

No. Combo Stix are only available as a pair.

Can I Rent The Combo Stix?

No. We do not offer a rental program for Combo Stix, but we do have one available for the M+D Crutch.

Combo Stix Instructions For Use

View our Combo Stix Instructions For Use here.

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Rent the M+D Crutch

Ditch the pain of an underarm crutch as you recover from an injury or surgery. Upgrade to the comfort and versatility of the M+D Crutch for $65/month today.