FREQUENTLY ASKED QUESTIONS

Common questions about Mobility+Designed and M+D Crutch.

M+D FAQ

Where Can I Buy M+D Crutches?

You can order your crutches right here and have them shipped directly to your door.  Or, you can check out our network of Premier Dealers to find one near you.

What Is The Weight Limit On The M+D Crutches?

The M+D Crutch is rated for users up to 300 lb or 136 kg

What Is The Height Range On The M+D Crutches?

The M+D Crutch can accommodate users 4’ 11” to 6’ 8” or 1.50 m to 2.08 m

What Is Your Return Policy?

It is our strongest desire for our products to be the best solution for our Customer’s ambulatory needs.  In the unlikely event our product(s) fails to meet expectations or do not meet your needs, you must request a return within 21 days of the original date of purchase. You can initiate a return request by signing into your Mobility Designed account. For detailed instructions go to www.mobilitydesigned.com/returns

 

If you checked out as a guest, and did not create an account with Mobility Designed, please email info@mobilitydesigned.com to request a return. In the email, please reference your order number.

 

The product(s) must be shipped in their original packaging and condition to the Mobility Designed address below.  Please note tracking is requested as part of the return process. Tracking must evidence the package was shipped no later than 5 business days from the issuance of the return authorization. If the package is not shipped within that allowed time, we reserve the right to withhold the applicable refund.

 

The Customer is responsible for shipping charges and accepts the risk of damage or loss during shipment.  The product(s) must be in “new” condition – unused or altered in any way.   A refund or exchange will not be issued until the product(s) is received and inspected.  If the returned product(s) is not in “new” condition, Mobility Designed reserves the right to withhold the applicable refund for the returned product.  The condition of the returned product(s) will be determined at the sole discretion of the company.

 

Any returned product(s) must contain a copy of the original sales receipt or invoice showing the price paid and the RA# provided by us upon approval of your return request.  Returns are subject to an up to 20% restocking fee on the original selling price. Shipping is non refundable. If Mobility Designed issues a return shipping label, the cost of shipping will be deducted from the applicable refund.

 

 

For any questions on our return policy, please email info@mobilitydesigned.com

What Is Your Return Process?

For information on how our product return process works, please click here.

Can I Buy A Single Crutch?

Yes. You can order an individual crutch; they are left and right specific.

Do You Have Videos Of Real People Using The M+D Crutch?

Yes we do! You can view our collection of videos of the M+D Crutch in action via our YouTube channel.

Are M+D Crutches Covered By Medicare?

Mobility Designed is currently not a Medicare DMEPOS supplier and cannot submit a claim to Medicare on your behalf.  Medicare beneficiaries may submit a claim to Medicare for the cost of the crutches but we cannot guarantee that Medicare will provide coverage for these services. Mobility Designed will provide you with the information you need to submit a claim to Medicare for reimbursement including a product invoice and information about the M+D Crutch. Mobility Designed cannot guarantee that reimbursement, if granted, will cover the full cost of the M+D Crutch.

https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms1490s-english.pdf

Are M+D Crutches Covered By Insurance?

Mobility Designed is not currently billing insurance companies for the purchase of the M+D Crutch. After purchasing the M+D Crutch, you may be able to submit a claim to your insurance company for reimbursement. Coverage will vary by health plan and we cannot guarantee that your health plan will provide coverage for these services.

 

Click here to read our blog post about navigating insurance coverage for M+D Crutches or click the thumbnail of the infographic below to see a full version of our insurance infographic.

Click here to download the information you need to submit a claim to your insurance including a product invoice and information about the M+D Crutch. Mobility Designed cannot guarantee that reimbursement if granted, will cover the full cost of the M+D Crutch.

 

Claim submission requirements will vary by health plan. We recommend contacting your health insurance plan via the customer service number on the back of your insurance card in order to understand the process and forms required.

 

https://www.cdc.gov/wtc/pdfs/cms-1500-P.pdf

How Is The M+D Crutch Categorized From An Insurance Perspective?

The M+D Crutch is categorized as a forearm crutch and as such is coded as an E0110 (HCPCS Code) in the United States. Insurance codes for other coutries will vary.

Click here to download the information you need to submit a claim to your insurance including a product invoice and information about the M+D Crutch. Mobility Designed cannot guarantee that reimbursement if granted, will cover the full cost of the M+D Crutch.

Do You Ship Internationally?

Yes, we can ship to other countries. We also have a growing number of retailers and distributors around the world, so we invite you to search our retailer map for a distributor near you.

What Is Your Warranty?

The M+D Limited Warranty covers your M+D Crutch™ and M+D branded accessories against manufacturing defects for one year from the date you received your product. Our warranty is in addition to rights provided by consumer law. Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the full warranty details here.

How Do I Access My Account?

If you are a current Mobility+Designed customer, you can access your account here. If you are a new customer, you can create a new account during the checkout process.

Can I Rent The M+D Crutch?

We do offer a rental program for our pairs of M+D crutches. Please read the rental program description. Before participating in our rental program, please be sure to review the terms of the program.


M+D Crutch Rental Program

To rent the M+D Crutches, please be aware that you are expected to pay shipping to receive the crutches, as well as to return them. Rental crutches provided in this program are in good working condition, but are not new, and color is based on availability. Rental fees are non-refundable.

 

To return your crutches, please contact us at info@mobilitydesigned.com and include the order number and “rental return” in the email subject. Your subscription will not be cancelled until the rental crutches are shipped back to us.

 

If you have paid for four months of rental, you are welcome to keep the crutches and consider them purchased.

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Rent the M+D Crutch

Ditch the pain of an underarm crutch as you recover from an injury or surgery. Upgrade to the comfort and versatility of the M+D Crutch for $65/month today.