Common questions about Mobility+Designed and our products.
GENERAL FAQ
How Do I Decide Which Product Is Right For Me, M+D Crutch Or Combo Stix?
The M+D Crutch was designed for long-term users to live in comfort, ideal for amputees, patients who have suffered from a stroke or live with conditions such as SCI, CP, MS, EDS, among many others. Plus, one single M+D Crutch can be purchased and used as a cane replacement.
The Combo Stix were designed for short-term users to ease into a comfortable recovery, be it from injury or surgery.
Here’s how the two products compare:
Still have questions? Contact us at info@mobilitydesigned.com and we’ll help you!
Are Parts Interchangeable From The M+D Crutch To The Combo Stix?
Where Can I Buy M+D Crutches And Combo Stix?
You can order your M+D Crutches right here or Combo Stix right here and have them shipped directly to your door. Or you can check out our network of Premier Dealers to find one near you.
Do You Have Videos Of Real People Using M+D Products, The M+D Crutch And Combo Stix?
Yes, we do! You can view our collection of videos of our products in action via our YouTube channel.
Are M+D Crutches And Combo Stix Covered By Medicare?
Mobility Designed products are coded for Medicare and Medicaid coverage. You must purchase your Mobility Designed products from an approved DMEPOS supplier in order to submit a reimbursement claim to Medicare. Look for a Medicare/Medicaid approved DME provider in your area, they should be able to submit a request on your behalf and get your M+D products paid for by Medicare/Medicaid.
Be sure to read more about How to get your M+D product paid for by Medicare/Medicaid.
Are M+D Crutches And Combo Stix Covered By Insurance?
Mobility Designed is not currently billing insurance companies for the purchase of the M+D Crutch or Combo Stix. After purchasing the M+D Crutch or Combo Stix, you may be able to submit a claim to your insurance company for reimbursement. Coverage will vary by health plan and we cannot guarantee that your health plan will provide coverage for these services. Be sure to call you Insurance company before purchasing as they may direct you to purchase from an “in-Network” DME provider.
Click here to learn how you can use your insurance to cover the cost of your M+D Crutches or Combo Stix.
Download the information you need to submit a claim to your insurance including a product invoice and information about the M+D Crutch or Combo Stix. Mobility Designed cannot guarantee that reimbursement if granted, will cover the full cost of the M+D Crutch or Combo Stix.
Claim submission requirements will vary by health plan. We recommend contacting your health insurance plan via the customer service number on the back of your insurance card in order to understand the process and forms required.
How to get your M+D Products covered by Insurance, Medicare or Medicaid
How Is The M+D Crutch Or Combo Stix Categorized From An Insurance Perspective?
The M+D Crutch or Combo Stix are categorized as a forearm crutch and as such is coded as an E0110 (HCPCS Code) in the United States. Insurance codes for other countries will vary.
Here is the information you need to submit a claim to your insurance including a product invoice and information about the M+D Crutch or Combo Stix. Mobility Designed cannot guarantee that reimbursement if granted, will cover the full cost of the M+D Crutch or Combo Stix.
What Is Your Warranty?
The M+D Limited Warranty covers your M+D Crutch™ and M+D branded accessories against manufacturing defects for one year from the date you received your product. Our warranty is in addition to rights provided by consumer law. Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the full warranty details here.
What Is Your Return Policy?
It is our strongest desire for our products to be the best solution for our Customer’s ambulatory needs. In the unlikely event our product(s) fails to meet expectations or do not meet your needs, you must request a return within 21 days of the original date of purchase. You can initiate a return request by signing into your Mobility Designed account. For detailed instructions go to www.mobilitydesigned.com/returns
If you checked out as a guest, and did not create an account with Mobility Designed, please email info@mobilitydesigned.com to request a return. In the email, please reference your order number.
The product(s) must be shipped in their original packaging and condition to the Mobility Designed address below. Please note tracking is requested as part of the return process. Tracking must evidence the package was shipped no later than 5 business days from the issuance of the return authorization. If the package is not shipped within that allowed time, we reserve the right to withhold the applicable refund.
The Customer is responsible for shipping charges and accepts the risk of damage or loss during shipment. The product(s) must be in “new” condition – unused or altered in any way. A refund or exchange will not be issued until the product(s) is received and inspected. If the returned product(s) is not in “new” condition, Mobility Designed reserves the right to withhold the applicable refund for the returned product. The condition of the returned product(s) will be determined at the sole discretion of the company.
Any returned product(s) must contain a copy of the original sales receipt or invoice showing the price paid and the RA# provided by us upon approval of your return request. Returns are subject to an up to 20% restocking fee on the original selling price. Shipping is non refundable. If Mobility Designed issues a return shipping label, the cost of shipping will be deducted from the applicable refund.
For any questions on our return policy, please email info@mobilitydesigned.com
What Is Your Return Process?
For information on how our product return process works, please click here.
How Do I Access My Account?
If you are a current Mobility+Designed customer, you can access your account here. If you are a new customer, you can create a new account during the checkout process.
Do You Ship Internationally?
Yes, we can ship to other countries. We also have a growing number of retailers and distributors around the world, so we invite you to search our retailer map for a distributor near you.
Do Your Products Contain Latex Components?
No. There is no latex used in any of our products.
Is there a Special Discount for Veterans?
If you are a veteran, you may be able to get M+D Crutches through your VA facility. Be sure to talk to your VA health provider about M+D crutches and canes and discuss which option is best for you. Be sure to share these helpful talking points with your care provider to facilitate your conversation about the M+D Crutch as a solution for your mobility needs.
Click here to learn more about which crutch is right for you.
Here is helpful information for conversations with any insurance carrier about the M+D Crutch and Combo Stix.
Are there any Authorized Government Distributors that carry M+D Products?
Yes, through our partnership with Drive we are continually growing the list of Authorized Government Distributors who carry the M+D Crutch. You can find the closest one to you in this map.
M+D CRUTCH FAQ
Where Can I Buy M+D Crutches?
You can order your crutches right here and have them shipped directly to your door. Or, you can check out our network of Premier Dealers to find one near you.
What Is The Weight Limit On The M+D Crutches?
The M+D Crutch is rated for users up to 300 lb or 136 kg.
What Is The Height Range On The M+D Crutches?
The M+D Crutch can accommodate users 4’ 11” to 6’ 8” or 1.50 m to 2.08 m.
Can I Buy A Single Crutch?
Yes. You can order an individual crutch; they are left and right specific.
Are There Sizing Options To Facilitate A Proper Fit Other Than The Adjustability Of The Height?
For proper fit, the handle stem is adjustable (hidden under the cradle) to match the length of the user’s forearm, allowing them to comfortably hold the handle grip.
For best fit, the elbow should be snug at the back of the cradle with no pressure on the palm or hand while holding the handle grip. There is also flexibility with the armbands.
If the default armband position (one on each side) is too tight, the user may move them to a more comfortable location (3 different armband holes on each side), remove one of the armbands, or move both to one side using only a screwdriver.
All detailed instructions are provided in a small booklet with the purchase of the crutches.
What Are The Dimensions Of The Arm Cradle? (Width, Depth, Taper, Etc. To Ensure My Arm Will Fit)
The foam pad covering the cradle is roughly 4.54″ (width) by 10.57″ (length) with extra material supporting the elbow. The cradle has a wider, more open curve near the wrist to allow for flexibility and a slightly more narrow one near the elbow for stronger support.
M+D Crutch Instructions For Use
View our M+D Crutch Instructions For Use here.
What is the difference between the Refurbished M+D Crutch and a brand-new set?
The Refurbished M+D Crutch can be like new, but is not new. All refurbs have been inspected, cleaned and restored to ensure they are in like-new condition. The Refurbished M+D Crutch should function as well as a brand-new pair of the M+D Crutch.
Is it hard to use the M+D Crutch?
Using the M+D Crutch feels very different than any other mobility aid. Although the pain relief to hands and wrists, as well as the improvement in posture is immediate for most, it takes a bit of time to get used to walking with the aid of a new device. The learning curve to adopting the M+D Crutch is different for each person depending on their level of mobility, balance, coordination and upper body strength. You can learn more about what to expect from you M+D Crutches here or you can email us or give us a call to discuss your concerns. We also suggest you watch the training videos and ABC of using the M+D Crutch to help you determine if it’s right for you.
COMBO STIX FAQ
When will the Combo Stix be available?
We hope to be able to receive our next shipment for Combo Stix later this year, it could be earlier but it is difficult to anticipate due to the global developments at this time.
What Is The Weight Limit On The Combo Stix?
The Combo Stix are rated for users up to 330 lb or 150 kg.
What Is The Height Range On The Combo Stix?
The Combo Stix can accommodate users 4’9” to 6’7’ or 1.44 m to 2.0 m.
What Are The Product Dimensions?
Boxed dimensions are 32” x 5” x 11” or 81 cm X 28 cm X 13 cm.
What Is The Intended Use For Combo Stix?
The Combo Stix are to be used as a walking aid for patients who are non-weight bearing on a single lower extremity, or for users who require additional support when walking.
What Are The Different Modes For The Combo Stix?
When Would You Use Platform Mode Or Forearm Mode?
Platform mode is great for longer distances. Forearm mode is great for tighter spaces.
What Are The Benefits Of Each Mode Of The Combo Stix?
Platform mode benefit: No strain on hands and wrists. Uses elbows / forearms to fully support. Great for longer distances and less use of hands to support weight.
Forearm mode benefit: Great for tighter spaces, offers industry leading support and stability. More reclined position transfers more of user’s weight to elbow / forearm.
Is It Easy To Switch From Mode To Mode?
Yes, it only takes four steps!
How Do You Switch From Platform Mode To Forearm Mode?
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- Press and hold lever button open.
- Pull & remove leg from main body.
- Align Key on cap of leg tube with Keyed slot in body. Insert leg.
- Insert leg until lever “clicks” closed, locking leg into position.
*Caution: Ensure leg is locked into snap button lever before use.
*Caution: If snap-button is stuck inside leg, stop use of crutch, use flat-head screwdriver to pop back out or contact your local customer support.
Can I Buy A Single Combo Stick?
No. Combo Stix are only available as a pair.
Combo Stix Instructions For Use
View our Combo Stix Instructions For Use here.
